Dynamically Enable Visitor Side Chat

Introduction The Chat initiated by the visitor (Reactive Chat) from the University portal page are routed to the agent based on the Team Service Time and the Agent availability/logged in CRM system. If either agent(s) or Team(s) are not available , then the visitor chat request is not serviced. Typically, the Visitor is serviced on Chat channel after Read more about Dynamically Enable Visitor Side Chat[…]

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